Privacy Policy
What we collect, why we collect it, how long we keep it, and how to exercise your rights under Canadian privacy law.
Who we are
IPTV Canada Pro ("we", "us") operates this website and provides IPTV account and support services to customers in Canada. Our contact address for privacy matters is support@iptvcanadapro.online and our business address is 159 Henderson Ave, Ottawa, ON, K1N 7P7, Canada.
What we collect
- Order and account data — name, email address, province, the plan and device count you ordered, and the login credentials we issue to you.
- Support data — the contents of emails you send us, including screenshots you choose to attach.
- Payment confirmation data — the reference, amount and date of a transfer. We do not receive or store full card numbers, because we do not process card payments on this website.
- Technical data — IP address, browser type, pages viewed and referring source, collected through server logs and, where you consent, analytics cookies.
Why we collect it
To deliver the service you asked for (creating and maintaining your account, activating and renewing it); to answer support requests; to meet accounting and tax obligations; to prevent fraud and abuse of trials; and to understand which pages of the site are useful so we can improve them.
Legal basis and Canadian law
We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We collect only what is necessary for the purposes above, with your knowledge and consent, and we do not sell personal information.
Cookies and third parties
This site uses a small number of cookies and similar technologies: essential cookies that make the site work, and — only if you accept them — analytics cookies that tell us which pages are visited. You can refuse or delete cookies in your browser settings; the site will still work.
Some pages load fonts from Google Fonts and images from Unsplash. Those requests disclose your IP address to those providers. Links to external sites are governed by those sites' own privacy policies.
Sharing
We share personal information only with service providers who help us operate (email delivery, hosting, payment confirmation) and only to the extent needed, or where the law requires it. We do not trade or rent customer lists.
Retention
Account and payment records are kept for as long as your account is active and afterwards for the period required by Canadian tax and accounting rules. Support emails are kept for up to 24 months. Trial requests that never convert are deleted within 90 days.
Your rights
You may ask to access the personal information we hold about you, ask us to correct it, withdraw consent to optional processing such as analytics, or ask us to delete information we no longer need. Write to support@iptvcanadapro.online and we will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
Security
Access to customer records is limited to staff who need it. Credentials are issued per customer and are never published. No system is perfectly secure, so please use a unique password for your player apps and tell us immediately if you suspect your login has been shared or compromised.
Children
The service is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will delete it.
Changes
If this policy changes materially, we will update the date at the top of this page and, where appropriate, notify active customers by email.