Refund Policy

The trial comes first

Every customer can request a free 24-hour trial before paying. It runs the full channel list and VOD library on one connection, with no card on file. We ask you to use it — it prevents almost every refund conversation.

7-day refund window

If you ordered your first paid plan and the service does not work for you, you may request a refund within 7 calendar days of activation, provided that:

• you contacted support first and we could not resolve the problem;
• the account has not been shared, resold or used on more connections than purchased;
• the request is your first refund on this service.

What is not refundable

• Renewals of an existing subscription, once activated.
• Requests made after the 7-day window.
• Accounts suspended for breach of the terms (sharing, reselling, abuse).
• Partial periods: we do not refund unused days of a plan already running, except where we caused a prolonged outage.
• Problems caused solely by your device or network that we offered to help fix and you declined.

How to request a refund

1. Email support@iptvcanadapro.online from the address used to order, with subject line "Refund request".
2. Include the order date, the plan, and a one-line description of the problem plus what support already tried.
3. We reply within 1 business day. Approved refunds are returned by the same method you paid with, normally within 5 business days.

Outages

If a service interruption lasts more than 24 consecutive hours and is caused by us, you may choose a refund for the affected period or an extension of the same length. Extensions are the default because they are faster.

Chargebacks

Please contact us before opening a payment dispute. A chargeback on an account that is working normally may result in the account being suspended while the dispute is investigated.